the operational side of technology
Behind the stay.
IT work in environments where reliability has a direct effect on someone’s day.
Hospitality
Guest-facing technology and the business systems behind it.
Operations
Networks, applications, endpoints, and user access.
Practical
Understand the impact, work the problem, and document the result.
current work
IT Infrastructure & Operations Specialist II
Delaware North Enterprise hospitality technology expert, bridging IT and Business Operations
I support the networks, user access, endpoints, and enterprise applications that hospitality teams rely on across operational environments.
Infrastructure & troubleshooting
Support Windows environments, endpoints, switches, and VLANs. Investigate service interruptions and coordinate with the people responsible for each part of the environment.
Identity & access
Work with Active Directory and role-based access control. Support onboarding, offboarding, and access changes with attention to operational security.
Business-critical applications
Support hospitality applications including Oracle OPERA PMS and Oracle MICROS Simphony POS, with vendor coordination and enterprise application troubleshooting.
Operational improvements
Contribute to cloud migrations, hybrid environments, technical documentation, and improvements to IT support processes.
This is a high-level account of my responsibilities. Employer architecture, internal documentation, and operational details stay private.